Audience: Long-term care administrators and staff Approvals/Accreditation: - All states – Check your licensing regulations for your specific requirements.
Introduction:
The purpose of this training is to provide long-term care administrators and staff with the knowledge, skills, and communication tools they need to improve the quality of care and quality of life for their residents.
Objectives: At the end of this course, you will be able to: - Describe how Alzheimer’s disease and other cognitive disorders affect communication;
- Identify barriers to effective communication with cognitively impaired older adults;
- Demonstrate appropriate verbal and non-verbal techniques for effective communication;
- Apply communication strategies to manage common behavioral challenges;
- Enhance collaboration with families and care teams through effective communication; and
- Integrate cultural sensitivity into communication practices
Course Topics: In this program, you will learn about: - Understanding Dementia
- Person-Centered Communication
- Enhancing Communication with Nonverbal Techniques and Tools
- Key Communication Challenges in Dementia Care
- Communicating with Families and Care Teams
- Cultural Competence and Communication
Course Author: Susan Shemanski Harrington, MS, PE is co-founder and President of Harrington Software Associates, Inc./ Long-Term Care Learning Center a company specializing in developing innovative training solutions for long-term care staff. Harrington has over 25 years experience conducting research and developing training for the long-term care industry. Her experience includes serving as the principal investigator for research grants funded by the National Institute on Aging, National Institute of Nursing Research, and the National Institute for Occupational Safety and Health. In each project, she developed and evaluated innovative training programs. Her research articles have appeared in Fire Technology, Journal for Nurses in Staff Development, Nurse Education Today, Educational Gerontology, Journal of Safety Research, and Journal of Continuing Education in Nursing. Since 2007, Harrington has provided training to thousands of long-term care administrators and staff in 20 states throughout the country. Course Reviewers: Ruthie Fishman, CDP/CADDCT, has over 20 years of experience in the field of long-term care. She has served as Director of Operations, Director of Human Resources, and Assistant Director for memory care facilities in the state of Maryland. She is also an Assisted Living Manager. As a Certified Alzheimer’s Disease and Dementia Care Trainer (CADDCT®), she is certified to present the comprehensive Alzheimer’s Disease and Dementia Care (ADDC) curriculum to professionals within the geriatric healthcare industry. This is the required training to become a Certified Dementia Practitioner (CDP). She received her BA in Psychology from the University of Maryland, College Park. Alexandria Hill, DNP, GERO NPD RN-BC, RAC-CT, QCP, holds the following licenses and certifications: - Registered Nurse, Multi-State Privilege (0001265502), exp. 1/31/2025 - American Nurse Credentialing Center (ANCC) Board Certification- Gerontological Nursing - American Association for Post-Acute Care Nursing Certifications- QAPI Certified Professional (QCP), Resident Assessment Coordinator (RAC-CT) She has served as Corporate Director of Quality Improvement, Assistant Director of Nursing, Manager of Education, and Clinical Manager/Staff Development Coordinator at several large long-term care communities in the state of Virginia. She is currently a quality consultant for Chiles Healthcare Consulting, a firm specializing in long-term care Q&A Performance Improvement, Regulatory Compliance, and Leadership/Team Development.
The Long-Term Care Learning Center is a Certified Sponsor of professional continuing education with the National Association of Long Term Care Administrator Boards (NAB). State licensure boards, however, have final authority on the acceptance of individual courses.
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